Get the right kind of support when you encounter a challenging question; We offers various resources to help you get the solutions you need efficiently.
We utilise a support ticket system to streamline support requests and better serve you.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
HELPDESK
TO PREVENT CONFUSION AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.
To add more information to an existing ticket, log in, go to My Account and click the Tickets to list all your inquiry.
If you do not have a portal login account, please create one. or click the URL link from the ticketing submission acknowledgement email. If you did not receive it, please check your junk, spam or promotion email folder.
SUBMIT A TICKET | RESET LICENSING
DECLARATION SOFTWARE REMOVAL
STATING THAT THE OLD LICENSE IS NO LONGER IN USE, BROKEN AND OR DESTROYED
The license is attached to the Unique Machine Number, which is usually on specific hardware, like motherboard, ethernet card, hard disk, etc.; unless you have replaced that, the GstarCAD license servers should recognize the PC after reformat.
If you want to transfer the license to another computer, deactivate (return online) the GstarCAD license from the old computer, and the license key allows the re-activation of the new computer immediately without downtime.
* Resetting the license will affect the blacklisted old computers, not allow them to be re-activated in future.
RESET CHECKLIST:
- Re-activate your GstarCAD with the error message 'activated not the same machine'.
- Check and understand the license status and activation log via GSTARCAD LICENSE PORTAL 🔗 , and ensure the license key is valid.
To prevent rejected applications for license reset, download the license reset form. You need to fill up all the details, e.g., your name, company, Serial number, product version, and the reasons you need to reset, and please provide your company stamp and signature.
Rescan this form as an attachment by creating a helpdesk ticket online below.
Please allow 1 to 2 business days to process the reset, and the final approval will be based on the Gstarsoft (GstarCAD software developer).
We notified you of the license reset application status by email; please use the email address the requester can access. Please check the email or log into the portal and check the ticket via the helpdesk portal (MY ACCOUNT > TICKET).
GET FORM
Download Declare of
return license form
DOWNLOAD PDF FORM HERE
FILL UP
Fill up all the
end user details,
e.g. name, Company,
License serial number,
and the reason need
to reset, sign
with company stamp.
SIGN IN
Sign in to keep
all records and
update or check
the status instantly.
Do you not have
a portal account?
Sign up here.
SUBMISSION
Scan the form
and submit it
online to us.
Please allow 1 - 2
business days to
process.
* Please allow 1 -2 business days to process.